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GENERAL FAQS
How can I open an online web account?
- Please follow the link below to fill out the online web registration form.
- If you currently have a customer account number with us, please have that ready to include on the sign-up form.
- The approval process usually takes about 72-hours to complete. In the meantime, go ahead and order using your credit card.
- If you still have not heard from us about opening a web account, please feel free to call 800.828.2048.
- Online Registration Form Link Here!
Benefits of logging into our website?
- 24/7 access to the parts ordering system
- Faster checkout with the ability to save your shipping address
- The option to pay with a secured credit card or on your Betson Account Terms *If Applicable
- Access your tiered pricing.
- Set up Wishlist and subscriptions
- Look up web order details and history
- Many Payment options to choose from
What do I do if I forgot my password?
- Navigate to the Login page and just click the link titled, forgot your password.
- When prompted enter your e-mail address and a reset your password email will be sent.
- You will then be able to create a new password from there.
- If you have any issues, you can always call us at 800.828.2048 and we'll gladly help!
- Be sure to check your spam box in case you do not see the email in your inbox.
Why am I not seeing my tiered pricing?
- You must be logged in to the website to see tiered pricing. Login Here!
- If you do not have a web account, please sign up Here!
- If you are still having issues, please call us at 800.828.2048.
What type of payments does our website accept?
- Guest (Non-Logged in Customers) can pay with the following Credit Card Payments: Visa, Mastercard, Amex, Discover
- Account (Logged in Customers) can pay using their account terms set by our Finance Department or with the following Credit Card Payments: Visa, Mastercard, Amex, Discover if applicable.
What is needed to start the credit process?
- Fill out or download our credit application and email it to [email protected]. One of our financial experts will contact you.
What is "Wishlist"?
- Wishlist is a unique account holder feature. Adding parts to your Wishlist allows for quick access later. This simplifies ordering and consolidates the items you frequently purchase. You can also share your Wishlist with team members.
How do I search for the products I need?
- Enter any combination of Manufacturer Name, Betson Part Number, Descriptive Keywords, and/or Part Number in the Search Box to identify the item you are looking for. The products that most closely resemble the search information will be shown on the results page. If multiple products populate on the search result page, you can use the filters on the left-hand side.
Checkout our step-by-step How-to Tutorial Videos for the following scenarios:
- How to search for products.
- Sign up for web account - I have an account number.
- Sign up for web account - I do not have an account number.
- Sign up for web account - I do not remember my account number.
- How to log into web account.
- How to purchase item with web account.
- How to purchase item as guest account.
- How to find and download service manuals.
- Find tutorial videos here!
ARCADE FAQS
What is the warranty policy on a new arcade game?
- All new equipment that ships from Betson is covered by the original manufacturer's warranties. Manufacturer warranties for new equipment vary in coverage, length, and policies. For warranty parts or repairs, please contact Betson to process an Advance Replacement or Return Material Authorization under the warranty policy set by the manufacturer.
- Find a detailed list here!
What is the warranty policy on a used arcade game?
- Betson warranties a used machine for 30 days from the date of purchase.
Do arcade games use a standard electrical outlet?
- Yes, the games that we sell in the United States use a standard 110V three-prong outlet that you just plug in and play like you would any other electrically powered item.
Does Betson install/sell card readers?
- Yes, we install and sell card readers. If you would like a card reader installed on the game before delivery just let your salesman know.
Does Betson sell arcade parts and accessories?
- Yes, we offer a full line of parts and services to the coin-operated amusement, vending, office coffee service, gaming, and billiard industries. Visit our parts website at www.betsonparts.com, email us at [email protected], or call us at 800.828.2048.
Does Betson sell used arcade games or accept trade-ins?
- Yes, we offer a wide selection of used games and trade-ins. Contact Betson today.
How do I contact the service department?
- Betson Customer Service is open and can be reached by telephone at 800.768.8952 Monday – Friday from 8:00 a.m. to 7:30 p.m. (EST) or by emailing us at [email protected].
How can I find out the dimensions of an arcade game?
- All available game dimensions and weights can be found on the Betson website on the individual product detail pages.
Does Betson offer technical training courses?
- Yes, we offer Betson Technical University a hands-on training course focusing on how to support and service your FEC or game room. The course includes training on how to solder, wire crimping, LCD, and computer repair.
INTERNATIONAL FAQS
What products does Betson offer internationally?
- Betson Enterprises represents the leading manufacturers in the amusement industry. Most of our products can be found on our arcade games page.
When shipping will Betson consolidate shipments from multiple manufacturers?
- With offices throughout North America, Betson will consolidate in the most efficient and cost-effective means available to the buyer.
Can Betson handle parts and service internationally?
- Betson’s Parts and Service Department can address service and part supply needs on a global basis. We currently service customers on six continents. The e-commerce program provides 24/7 access to the parts ordering process. Visit www.betsonparts.com to see our full line of parts and supplies.
Will Betson provide financing or payment terms?
- Betson will consider payment terms and/or financing for all qualified buyers.
Can Betson arrange the shipping to international destinations?
- Betson can provide full CIF shipments to the destination port or even door delivery service.
Can Betson assist with the installation in foreign countries?
- Betson can provide installation supervision and training for international locations.
RETURN AND SHIPPING FAQS
How do I contact the service department?
- Betson Customer Service is open and can be reached by telephone at 800.768.8952 Monday – Friday from 8:00 a.m. to 7:30 p.m. (EST) or by emailing us at [email protected].
How do we handle our shipping charges?
- Our shipping rates are based on the weight and dimensions of the items.
- The shipping cost will be added to the invoice once the product ships.
- If you require a shipping estimate prior to shipping, please talk to your sales representative or contact us at 800-828-2048.
- For more Shipping policy information, please click here!
What is our return policy?
- All returns must be authorized by Betson Imperial Parts & Service Customer Service Department.
- Please call or e-mail our Customer Service Department for a return authorization form (RMA).
- Credits are typically issued for goods purchased within 30 Days and returned in "like new" condition or manufacturer warranty repairs within 90 Days from date of sale.
- All shipping costs are the responsibility of the customer.
- For more Return policy information, please click here!
What is our policy for damaged shipments and shortages?
- All claims for shortage, damage, etc. must be made within ten business days.
- For more Damaged policy information, please click here!