AVOIDING DAMAGE CLAIM DENIALS
On behalf of everyone here at Betson Imperial Parts & Service, a division of H. Betti Industries, Inc., we thank you for your order!
The purpose of this document is to serve as instruction on the efficient receiving of your product. Your order is important to us and we want to ensure that it arrives in good condition so that you can start enjoying it right away. That said, loss and damages in transit happen on occasion. We want to be sure that, in the unfortunate event this occurs, we can correct it as quickly and efficiently as possible and we need your help to do that.
For these reasons, it is crucial that you carefully inspect each piece of your order BEFORE accepting it and signing the Proof of Delivery (POD). As soon as your freight arrives please take the following steps:
Should you locate damage AFTER the driver leaves with a signed POD, your damages will be considered CONCEALED DAMAGE. Effective 4/18/15 with NMFC Item 300135-A, all concealed damage claims must be reported to the carrier within FIVE business days from the date of delivery and in written/electronic form to the freight carrier. For this reason, concealed damages MUST be reported to your Betson Imperial Parts & Service contact within THREE business days. At the carrier’s discretion, concealed damage claims may be denied or paid out at only a portion of the product value.
Please note, if concealed damage is NOT reported to the carrier within FIVE business days (Betson Imperial Parts & Service contact within THREE business day), we will be unable to file the claim.
It is the receiver’s responsibility to check the outside of crates, packaging, and pallet condition for dents, holes, and tears and note details of any exception; this will help insure a good claim. The purpose of the delivery receipt is to record the facts at the time of delivery and certifies that the freight was received in good condition, unless exceptions were noted. With no exceptions noted, the carrier will be left under the impression that there was no question concerning the condition of the shipment and that the shipment was received in good condition. Please take note that the consignee is not justified in refusing a damaged shipment unless the product is totally damaged. If only partial damage or loss occurs, the consignee should accept the entire shipment and determine whether the damaged freight can be repaired and contact Betson Imperial Parts & Service.
Failure to comply with these instructions may result in Betson Imperial Parts & Service's inability to file a claim or provide reimbursement for damaged goods. We appreciate your understanding and cooperation.
For any questions regarding shipping, please find our contacts here! >